Qualco Collections is an end-to-end debt collection and recovery solution that addresses financial institutions, telecom operators, utilities, retailers and helps them reduce write-offs ascribed to bad loans thus yielding a value added result. The solution is multicurrency and multilingual, manages multiple lending products (in-house or outsourced) and offers comprehensive monitoring, evaluation and decision-making, scalability, and large-scale functionality.

Qualco Collections helps organizations to:

• Manage entire Collection portfolio
• Automate all key Collection Processes
• Implement a flexible and fully parametric Queuing Strategy
• Maximise Agent Productivity
• Improve external agencies management
• Maintain Full Collection Case History
• Support Integration & End-of-Day processes
• Enhance accurate decision making through interactive reporting & analysis
• Monitor Productivity & Financial Performance

The system is being used by a number of banks and collection agencies including Eurobank EFG, National Bank of Greece, PostBank (Bulgaria), PolBank (Poland), Universal Bank (Ukraine) and many others.

For more details please visit www.qualco.gr.